Job Description

SUMMARY

Mahoney's is a family-owned and operated independent garden center with 7 retail locations in the Greater Boston Area and Cape Cod. For over 60 years, we have taken pride in offering the highest selection of quality plants, yard products, and gardening accessories - with outstanding customer service to match!

We employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork. We provide an opportunity for personal and professional growth and a great employee discount , as well!

OBJECTIVE

The responsibility of the Floral Designer is to support the Floral Manager in the design and execution of both standard floral designs as well as all customized floral customer requests. Assist the Floral Manager in the retrieval and communication of all online and in-person of floral requests to the floral staff as needed. For all designated projects including large scale weddings and funerals, lead the design process, guiding and supporting customers as needed. Additional tasks include the timely and efficient completion and maintenance of departmental displays and the vitality of inventory health and supporting the Floral Manager in the training of new team members. Maintain communication with both customers and floral assistants as needed to ensure all arrangements, requests and tasks are completed with the highest quality.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Support the Floral Manager in the retrieval, communication, and execution of all floral orders across all channels including online orders through the POS system
• Communicate with the floral manager on the arrival and retrieval of floral deliveries and the arrangement and storage of product
• Maintain the floral vitality of all inventories including the watering, cutting, and pruning of floral inventory
• Ensure that all standard floral arrangements are prepared, executed, and priced by floral assistants in a timely and accurate manner in accordance with approved company standards, supporting floral assistants as needed
• Utilize knowledge of floral inventory and availability to assist customers in the design and arrangement of unique floral arrangements, offering recommendations and substitutions based on customer selections
• Support the Floral Manager in the direction and delegation of floral assistants to ensure all department tasks including order creation, display arrangements and housekeeping tasks are completed in a timely and accurate manner
• Provide training to all new floral staff on floral maintenance practices including vitality upkeep, arrangement designs as well as the use of the POS software and retrieval of online customer requests all in accordance with company standards
• Support the completion of all housekeeping tasks including the sweeping, cleaning, and restocking of floral inventory as assigned by the Floral manager
• Assist the Floral Manager in the maintenance of floral inventory, communicating low inventory levels in a timely and accurate manner and offering informed replenishment recommendations as needed
• Complete all other tasks as assigned

COMPETENCIES

• Customer Focus
• Initiative/Ability to Learn
• Ability to work in a fast-paced environment
• Ability to develop productive working relationships with colleagues both inside and outside of the organization
• Attention to Detail
• Well-organized
• Project Management Skills

PREFERRED EDUCATION AND EXPERIENCE

3+ years' experience working in a floral setting, designing floral arrangements or work experience in the retail, horticultural, or garden shop industry preferred. A demonstrated ability to offer excellent customer service skills, and strong verbal communication skills. Inclusion of prior design portfolio required. Prior experience working with a POS system preferred but not required. Working knowledge of Microsoft Office including Outlook, Word, and Excel.

WORK ENVIRONMENT

This job operates in an active retail store environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This position requires frequent standing, walking, climbing, stooping, kneeling, crouching and / or crawling. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

POSITION TYPE / EXPECTED HOURS OF WORK

Flexible hours. Days and hours of work vary by schedule and season. Must be available to work evenings and holidays. Weekend availability is required for this position.

EEO STATEMENT

Mahoney's provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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