Job Description

General Manager – Vending, Micro Markets & Office Coffee Services (OCS)

Huntsville, Alabama area

Search by Harper Associates

The Opportunity: Lead day-to-day performance, develop a strong team, strengthen client partnerships, and drive measurable growth and profitability across the business.

Key Responsibilities

Operations & Distribution

• Oversee daily operations across vending, micro markets, and OCS, including warehouse management, purchasing, inventory, delivery routes, equipment, and service standards.
• Establish SOPs, safety protocols, productivity goals, and performance standards.
• Leverage technology and data to improve efficiency, product availability, and profitability.

Financial Management

• Own operating budgets, P&L performance, and financial results.
• Monitor sales, labor, product costs, inventory, and route profitability.
• Identify opportunities to increase revenue, improve margins, reduce waste, and control expenses.

Leadership & Team Development

• Recruit, train, coach, and manage warehouse staff, drivers, technicians, and support personnel.
• Set clear expectations, promote accountability, and build a productive, team-oriented culture.
• Maintain a hands-on leadership approach to daily operations and problem-solving.

Client Relations & Service Excellence

• Build strong client relationships through regular site visits, proactive communication, and responsive service.
• Ensure locations meet company standards for cleanliness, merchandising, stocking, and equipment maintenance.
• Resolve concerns promptly to protect client relationships and retain business.

Collaboration, Growth & Continuous Improvement

• Partner with Accounting, HR, Sales, Purchasing, Technology, and senior leadership to achieve company goals.
• Analyze sales trends, optimize product selection and pricing, and implement promotions and new offerings.
• Support new account openings, installations, and business development.
• Utilize SEED and other management systems to improve reporting, inventory control, and route efficiency.
• Share best practices and drive continuous operational improvement across the organization.

Qualifications & Experience

Required

• Minimum 5 years of progressive operations management experience, preferably in vending, micro markets, OCS, unattended retail, or route-based distribution.
• Proven ability to manage employees, warehouse operations, inventory, delivery routes, and client relationships.
• Strong P&L, budgeting, cost-control, and performance management skills.
• Excellent leadership, communication, organization, and problem-solving abilities.
• Hands-on management style with the ability to collaborate across departments and travel occasionally.

Preferred

• Direct experience managing vending, micro market, or OCS operations.
• Familiarity with SEED or similar route management systems and USConnect programs.
• Bachelor’s degree in Business, Management, or a related field; equivalent experience considered.

Excellent salary, bonus, medical, company vehicle, etc.

Please email resume to: ben@harperjobs.com

1

Ben Schwartz | President | Harper Associates

Direct: (248) 737-0431 | Fax (888) 737-8525

ben@harperjobs.com |

Food Service- Hospitality Placement Specialists

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