Salesforce Developer Job at McBride, New York, NY

  • McBride
  • New York, NY

Job Description

Job Description

Job Description

This is a remote position.

McBride Consulting is supporting the New York State Department of Labor (NYS DOL) in maintaining, enhancing, and evolving its Salesforce instance supporting the  Unemployment Insurance (UI) Call Center . The system relies on  Salesforce Service Cloud to streamline call center operations and agent workflows.

Day-to-Day Responsibilities

  • Configure and customize the Salesforce Service Cloud environment to fulfill user stories defined during maintenance and enhancement sprints.
  • Build and maintain Apex, LWC, Flows, and calculated reports tailored to UI Call Center operational metrics.
  • Execute deployments across sandboxing and production environments using  Copado .
  • Participate in warranty support, root-cause defect analysis, and bug remediation.
  • Lead knowledge transfer sessions and pairing opportunities with NYSDOL technical personnel to foster internal operational independence.
Requirements

  • Experience: Minimum of 3 years of hands-on Salesforce development and configuration experience, ideally within public sector or large enterprise service/call center environments.
  • Core Technology: Deep proficiency in Salesforce Service Cloud (Omni-Channel, Cases, Knowledge, Console view, Flows/Process Automation).
  • Development & Config: Hands-on experience with both declarative configuration (Flows, validation rules) and custom development (Apex, Lightning Web Components / LWC).
  • DevOps: Experience with Copado for version control, CI/CD, and deployment lifecycle management across Salesforce environments.
  • Reporting: Ability to build calculated reports, complex matrix/summary reports, and executive dashboards within Salesforce.
  • Collaboration: Strong communication skills to support warranty/transition activities and collaboratively onboard/upskill the NYSDOL technical team.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

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