Job Description

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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Massage Therapist. The Massage Therapist will provide all massage and body services offered by the Spa at Rosewood Miramar Beach. Cultivating and maintaining a professional attitude at all times. 

Responsibilities:

• Maintain complete knowledge of and comply with all Rosewood Miramar Beach departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.

• Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.

• Be familiar with all hotel/spa packages, promotions, prices and rates.

• Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.

• Perform opening procedures.

• Maintain inventory products.

• Schedule guest appointments.

• Verify medical releases from guests with applicable medical conditions.

• Conduct appointments according to guest’s comfort and desire.  Follow service protocol.

• Follow draping procedures.

• Prepare guest consultation.  Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.

• Sanitize implements.

• Sell/promote merchandise.

• Complete required post- treatment documents.

• Follow dirty linen procedures and room set up.

• Handle emergency procedures and report any accidents to your manager and security.

• Close station.

• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments). 

• Fill out necessary commission report at the end of each day. 

• Follow established standard guideline for massage/treatment procedures. 

• All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of SpaSoft is an asset.

Language:  Required to speak, read and write English.  Additional language is an asset

Physical Requirements:  Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Qualifications:

• High school diploma. Diploma or degree in a related field.

• Licenses: Certified Massage Therapist

Experience:  Minimum 2 years’ massage experience in a luxury spa environment, preferably within a luxury hotel.

The pay scale for this position is $16.90/hour plus service charge and tips. This is the pay range for this position that the Hotel reasonably expects to pay. 

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